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WE
OFFER A LIMITED LIFETIME WARRANTY WHICH MEANS MANUFACTURING AND INSTALLATION DEFECTS
ARE COVERED BUT DROPPING BOWLING BALLS OR ICE SKATES IS NOT COVERED!!!
Terms
and Conditions
This warranty covers flooring installed
for residential use only. This warranty covers the original buyer, for as long
as he or she owns the home in which the flooring is installed. This warranty is
non-transferable.
The following situations are not covered by this warranty:
- Products installed in a basement, or directly over a concrete floor, or in a room equipped with radiant heating;
- Reduction
or dulling of the floor's shine or gloss, which is normal and is not considered
surface wear;
- Shrinking and/or expansion of the floor, which is due to seasonal changes in humidity and/or heating conditions and is therefore not considered a defect;
- Fading or changes in color, which are due to exposure to sunlight or intensive lights and, as such, are normal;
- Scratches, dents or any other damage caused by furniture or appliances, water or other liquids, insects, pets, sand, salt, dust and/or high heels;
- Damage resulting from incorrect installation, unsatisfactory storage protection, improper care, neglect, misuse, abuse, and/or improper humidity levels;
- Damage caused by the use of abrasive cleaners or improper care products.
Minor variations in wood color, grain, knots and/or mineral streaks are inherent features of all hardwood flooring products. Such variations are normal and are not considered defects unless they account for more than 5% of the total volume of flooring purchased.